Frequently Asked Questions

Any rentals 12 months and above is considered long term lease.

1. Comprehensive package

Our Comprehensive package includes complimentary basic servicing and maintenance, comprehensive insurance and road tax. We will also provide replacement vehicles when your car is in the workshop with full pick-up & delivery services.

2. Lease Lite package

Our Lease Lite package includes comprehensive insurance and road tax but does not include servicing, maintenance or replacement vehicles.

Yes, you will need to provide us with a deposit ranging from 2-3 months of your rental price. This deposit is refundable at the end of your lease.

We have a wide range of cars and models available for long term lease. If you are looking to lease a brand new vehicle, simply let us know which model you prefer and we could provide you with a quotation for the lease. For used vehicles, you can send us an enquiry and our leasing consultants will advise you on the availability.

You have the option to top up the value of your cards through the NETS application. Alternatively, you can also do so at any 24-hour convenience store, fuel station, or top-up machines available at car parks.

You may select the Delivery and Collection option when booking your vehicle.

Yes, you may rent a car from our fleet for your special day.

Yes, you may. Upon return, all the decorations should be removed, and the car should be returned in the same condition. Otherwise, cleaning services/damages charges apply.

We do not provide wedding car decoration services.

No, a driver is not provided when you rent a car for your wedding. Our car rental service offers self-drive options, allowing you the freedom to drive the vehicle yourself or designate someone you trust to be the driver for your special day.

No, delivery/collection is not available from the airport at this moment. Please select a vehicle from Pandan Gardens if you require a delivery/collection service.

No, the vehicle has to be collected and returned to the same location. Please opt for collection services if you wish to return a vehicle booked from Pandan Gardens branch at the Airport.

Refer to our price list under “Rates” pages for the daily rates. Total amount payable for each booking will be shown under the booking page prior to payment.

We accept all major Credit (Visa, Master, American Express) and Debit cards.

The following options can be selected at the point of booking or over the counter when you are picking up your vehicle.

The following penalties (not limited to) will apply with the given circumstances:

We do not require any deposit for bookings made on myCarriage. However, you will need to add a valid credit card to your account and ensure there is always at least 1 valid card in the account. If there are any accidents, damages or other cost related to the rental, the amount payable will be charged to that credit card.

The daily rate includes the vehicle usage, comprehensive vehicle insurance, road tax, 24/7 accident and roadside assistance. It does not include usage of fuel.

We provide a 30 mins grace period to return the vehicle. In the event that you exceed this grace period, there will be a late return penalty of $50 per occurrence in addition to the charges for the extension of the rental.

You may cancel your booking at any time prior to the commencement of the booking. However, if your cancellation falls within the no-cancellation period, you will be charged the full or part of the rental based on the following table. 

No, there are no additional charges for bookings from the Airport branch.

Signing up with myCarriage is free. You will only pay when you make a rental booking.

You will have to sign up for a member’s account. Once that is done, you are ready to book a car.

We welcome all drivers with a Valid Driving License. Our vehicles will come with comprehensive insurance coverage but there will be an additional damage excess charge for new/senior or inexperienced drivers. Please refer to the “Additional  Excess” listed on the vehicles page for the Driving Criteria and corresponding Additional Excess for the vehicle you plan to book.

You can update your card payment and driver details in your account (under “My Account”). For other changes such as email or mobile number, please send us your request via the form on Contact Us page.

1. Click on “My Account”
2. Tap on “ Payment”
3. Tap on “Add Credit Card”

You may add or delete a card previously added. However, you will need to maintain at least 1 card in your account to continue to be a member of myCarriage.

Simply click on “Forgot Password” on the sign in page and follow the on-screen instructions.

The minimum duration of rental will be 1 day and the maximum duration will be up to 45 days in 1 booking. If you wish to rent a car for more than 45 days, please email us at [email protected].

The minimum rental period will be 24 hours, subsequent hours or part thereof booked will be at a pro-rated rate of 1/8 of the daily rental rate, i.e., if  daily rate is $80, the subsequent hourly rental rate will be $10 per hour. If your rental is for 1 day and 3 hours, the total price payable will be $110.

You can book a vehicle up to 3 months in advance.

Before returning the vehicle, ensure that:

1. Fuel has been topped up back to full (Not applicable for Electric Vehicles).
2. All personal belongings has been removed from the vehicle.

All collection and return of the vehicles will be at 209 Pandan Gardens, Singapore 609339. Alternatively, you may request for a collection and/or delivery service, subject to an additional cost.

Ancillary items are available for rental/purchase on the booking page, subject to availability at the point of rental. We will inform you in advance if the item is not available.

When collecting your vehicle, you have the option to buy a Toll Card that comes with pre-loaded value. Note that it is valid for use within Singapore only. Please be aware that this Toll Card cannot be used in Malaysia, as they utilize a different system known as "touch and go cards," which must be acquired separately.

The cost of fuel is not included in the rental; all vehicles will come with a full tank of fuel, and you will need to return it back to us with a full tank of fuel (with minimum Ron95 grade). Otherwise, we will bill you the cost of the fuel deficit. Refer to “Payment / Cost” section for more information.

Electric vehicles will come with a fully charged battery and you will not need to charge the battery before returning to us.

You have the option to charge your vehicle at Singapore Power Charging Points or Greenlots Charging Stations. There are more than 2500 charging points available in Singapore, you can find them on the MyTransport.SG mobile application. Please be aware that usage of Tesla Supercharger is not permitted. Admin charges will be imposed if users are found to have utilised the Tesla Chargers. For further details, feel free to contact us when picking up your vehicle. 

You have the flexibility to make changes to delivery locations, add remarks, and include extra items to your booking. However, please note that any other modifications beyond those mentioned cannot be accommodated. If your rental period falls within the free cancellation period, you may cancel your existing booking without incurring any extra charges. After cancelling, you can rebook with the updated details.

Yes, you may extend your booking after you have commenced your rental. Simply login to your account under Active bookings to extend your booking. Note that this is subject to availability of the vehicle.

If you have not commenced your booking, please cancel and rebook to change the rental period.

Yes, you can add additional named driver(s). They must also fulfil the driver requirements (refer to General section) for the rental to take place. To add a named driver(s), you can do so under, “Driver Information” in your member account.

You may add up to 4 drivers for your booking. Contact us if you will require more than 4 drivers to be authorised for your rental booking.

This is prohibited as it would be breaching the terms and conditions of the booking. In the event of an accident, the vehicle and the driver will not be covered under our motor insurance policy and will be liable for the full cost of the damages.

You may do so on behalf of the driver and add the driver particulars and license when making a booking. The driver needs to fulfill the eligibility requirements as stated in General section. As the member, you have the responsibility to ensure that the rental is compliant with our terms and conditions.

Rental will still be in-force as per booking and you will be charged 100% of total rental charges stated on booking confirmation as per cancellation/no show policy. If you are late for your reservation, the rental charge will start as per your booking date and time and you will need to return the vehicle as per your booking.

 Vehicle viewing is only possible for long-term leases of 12 months and above. The vehicle corresponds exactly to the image displayed on the website. Please note that we do not accommodate walk-ins for car viewing.

The colour of the vehicle will be shown on the website when you select the vehicle. Note that the colour on display on the website may deviate from the actual vehicle.

Our operational hours are:

Pandan Gardens
Monday to Friday: 9am to 5.30pm
Saturday: 9am to 12.30pm
Sunday and Public Holiday: Closed

Changi Airport, Terminal 3
Monday to Sunday: 10am to 7pm
Public Holidays: 10am to 7pm

We will only be able to accept bookings and returns during our operational hours.

All our vehicles will be washed, vacuumed, and sanitized before every rental.

Bookings need to be made 2 hours in advance. Immediate bookings are subject to availability. Please approach the myCarriage team at the counters for assistance.

Yes, there are charging points located at carpark 3A, Basement 1. These charging points are managed by SP charging.

Please park the vehicle at Carpark 3A, Basement 1. Do look out for the myCarriage signage at park at the reserved lots. If the lots are fully occupied, you may park at any proper available lots.

Vehicle pickup is only available during our operating hours, which ends at 7pm. If you miss this window, you can collect your vehicle the following day starting at 10am. Please note that the unutilized hours will not be refunded.

Yes, please return and park the car at Terminal 3, Carpark 3A. Do note that you will be responsible for any parking charges incurred if you park at a different terminal.

Members should be at least 18 years of age. We will require a valid NRIC and Payment Card (Credit or Debit) to be provided at the point of registration.

Drivers should be between the age of 18 and 70 and who have fulfilled the following requirements:

1. Identification Document
   a) NRIC (Singaporeans)
   b) Passport (Foreigners)
2. Valid Driving License

If you fall into any of the categories below, you will need to possess a Valid Singapore Class 3/3A Driving License to drive or operate our vehicles.

• All Singapore Citizens
• All Permanent Residents
• Foreigners residing in Singapore for more than 12 months
• Foreigners residing in Singapore for less than 12 months and are employed as drivers holding Work Permits or S-Pass

Yes, the member may drive the vehicle or nominate someone with a Valid Driving License to drive.

If you are a foreigner residing in Singapore for less than 12 months, you must:

• Possess a foreign license and International Driving Permit (IDP) issued by an authorised body from your country of origin; or
• Possess an official translation of your foreign driving license in English if an IDP is not available.

However, if you are a foreigner from an ASEAN member state, you do not need an IDP or an official translation of your license.

Contact our 24-hour roadside assistance immediately at 6451 8880 for further assistance.

Contact our 24-hour roadside assistance immediately at 6451 8880 for further assistance.

You may make payment for it via the AXS application or at the relevant governmental portal (HDB, URA, LTA). Otherwise, we will redirect the fine to your residential address. If it is not a Singapore registered address, we will settle the fine on your behalf with an additional administrative fee of $20 per fine.

We will submit your details to the Traffic Police and you will be contacted directly by them.

Pets are allowed, but they must be kept in secured carriers. There will be penalty charge(s) should the vehicle be returned with additional cleaning required. Refer to “Payment / Cost” section for more information.

Smoking is strictly prohibited in the vehicle to ensure that the next user will be able to experience a smoke-free vehicle. There will be penalty charge(s) should the vehicle be returned with a smoke smell. Refer to “Payment / Cost” for more information.

Absolutely, you have the option to drive to Malaysia. To ensure that your insurance coverage includes Malaysia, kindly notify us before your trip. There will be an additional fee of $25 to $60 per calendar day, depending on the vehicle you choose and the number of days you plan to enter Malaysia. Once you've selected the vehicle, please click on the 'Add ons' section to indicate the duration of your entry.

You will require the following documents for entry into Malaysia:

• Vehicle Entry Permit Certificate
• Vehicle Insurance Certificate
• Vehicle Log Card

If you have opted for entry into Malaysia during your booking, the relevant documents will be emailed to you 1 day prior to your rental date. Should you fail to receive an email from us 12 hours prior to your rental commencement, please email us at [email protected] or call us at 6251 8880.

Damage excess is the maximum amount you must pay for any damages on the vehicle in the unlikely event of any one accident/incident.

All our vehicles will come with comprehensive insurance coverage limited to the vehicle’s corresponding damage excess. This amount will be stated on the website when you select the vehicle.

The only identifying feature would be a small decal on the windshield. Rest assured that the vehicle's appearance remains elegant and unobtrusive to maintain a sophisticated look during your rental period.

Please bring along your Identification documents and your Singapore Driving license if you are a Singaporean. If you are a foreigner, you will need a valid driver's license in English or an international driving license.